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FAQs

HOW CAN I CHANGE MY SHIPPING ADDRESS?

By default, the last used shipping address will be saved into your tarz.pk account. When you are checking out your order, the default shipping address will be displayed and you have the option to amend it if you need to.

DO I NEED AN ACCOUNT TO PLACE AN ORDER AND HOW DO I ACTIVATE MY ACCOUNT?

Yes, you do need an account. Account creation is easy and once you fill in your e-mail and other required details while checking out, your account will automatically be created.

To activate your account, the instructions will be sent to your email once you have submitted the registration form. If you did not receive this email, your email service provider’s mailing software may be blocking it. You can try checking your junk/spam folder or contact us at www.tarz.pk

WHAT HAPPENS IF THERE’S BEEN A DELIVERY MISHAP TO MY ORDER? (DAMAGED OR LOST DELIVERY)

We take such matters very seriously and will look into individual cases thoroughly. Any product that falls under the below categories should not be thrown away before taking photo proof and emailing the photo of the affected product and your D.O (Delivery Order) to us at email@tarz.pk.

We regret to inform you that no refunds will be given for orders that fall under the below categories.

  1. In the event of damaged products received, we will require photo proof of the affected products and your D.O (Delivery Order) in order for us to investigate and review before a decision is made to resend the product to you at no cost, subject to availability. In light of this, any product that falls into this category should not be thrown away before taking photo proof and emailing the photo to us at email@tarz.pk
  2. In the event of lost mail, we will try to locate the delivery team and if there’s a clear indication that your order is indeed lost, we’ll re-send the order to you at no cost, subject to availability.

WHAT HAPPENS IN THE EVENT OF UNSATISFACTORY/EXPIRED/WRONG PRODUCT/MISSING PRODUCTS?

We take such matters very seriously and will look into individual cases thoroughly. Any product that falls under the below categories should not be thrown away before taking photo proof and emailing the photo of the affected product and your D.O (Delivery Order) to us at email@tarz.pk

We regret to inform you that no refunds will be given for orders that fall under the below categories.

  1. In the event that the product you’ve received is unsatisfactory in any way you perceive, we will require photo proof of the product and your D.O (Delivery Order) as well and you may be required to send us back the product for close inspection and review before a decision is made to re-send a product to you at no cost, subject to availability. The postage cost will be credited back to your account after we receive the returned item.
  2. In the event that you receive an expired product, we will require clear photo proof of the product and its expiry date for close inspection and review before a decision is made to re-send a product to you at no cost, subject to availability.
  3. In the event that you’ve received the wrong product, we will require photo proof of the wrongly sent product and D.O (Delivery Order) and after reviewing, we’ll re-send the correct product to you at no cost, subject to availability.
  4. In the event you’ve received your order with a missing product, we will require you to email us a clear photo proof of your D.O (Delivery Order) to info@tarz.pk and after which, kindly give us a call and our customer service officer will attend to you.

WHAT ARE THE PAYMENT METHODS AVAILABLE?

At the moment, we only accept Credit/Debit cards and COD (Cash on Delivery).

HOW DO I CANCEL MY ORDERS BEFORE I MAKE A PAYMENT?

After logging into your account, go to your Shopping Cart. Here, you will be able to cancel your order. Note: We cannot give refunds once payment is verified.

HOW LONG WILL IT TAKE FOR MY ORDER TO ARRIVE AFTER I MAKE PAYMENT?

Members who ship their orders within Pakistan should expect to receive their orders within five (5) to seven (7) working days upon payment verification depending on the volume of orders received.

If you experience delays in receiving your order, contact us immediately and we will help to confirm the status of your order.

WHAT IS THE ACCUMULATED DELIVERY FEE FOR? HOW MUCH IS THE HANDLING FEE?

The flat-rate handling fee is PKR 200 and it is only applicable to normal products.